In this era of modernisation, customers are given priority and ample amount of support in order to sustain and succeed in the market. With time and market research, trends have changed due to which the customer doe not have to wait it lines for help as companies are practicing customer centric behaviour.
They are providing platforms through which the customers can register complaints from their homes without any inconvenience or delay, theses platforms are known as Help Desk and the software are known as Help Desk software. These software allows the customers to communicate with the company directly in the form of chat, email, ticket, social media and phone hassle free.
They are flexible with all types and scales of businesses who wish to offer the services to their customers and make a goodwill for lifetime associations.
Hence, without any further delay, we present top 6 Help Desk software for businesses: -
Zendesk is a customer care software especially designed to cater and improve client relationship by all means. Its distinguished features like knowledge base management, multi-channel communication, network monitoring, IT asset management, email integration and many more are the top highlights of this software which attracts many clients in customer service software market. With the help of Zendesk, you can frame an online network through which the customers or clients can post queries and also reply to the same making it a thread. Unlike other customer care software, it suggests brand logos, themes, and pictures to the customer support pages.
Freshdesk is a cloud-based software that enables the businesses to deliver top-notch services and optimise the efficiency and productivity. It unites every customers conversation into a single interface that makes it convenient to get resolved, in the form of ticket, one-by-one. Freshdesk gives the business several filters to categorize the tickets into departments, status, order number and many more along with the time and date of generation for creating reports. All these features make it the most inclusive customer service software. Although, the star feature of this software is that, it gives support in 26 different languages and has a free 21 days trail.
Zoho Desk is one of the most convenient and preferred customer care software with the primary focus on customer support for a business organisation as the software can be fully customized as per the business requirements and has exceptional features like ticketing system, social support software, agent productivity, helpdesk essentials, call centre software, knowledge forum, etc. Zoho Desk boost users to enhance their productivity and amplify their efficiency while handling customers. It comes with added elements like trouble ticketing and complaint monitoring.
Freshservice is a Freshworks solution that delivers the best helpdesk software for IT service management, however, do not confuse it with Freshdesk as it is nothing like it. This software is specifically designed for IT service management to modernise their solutions. It is the only platform that enable you to rationalize service management roles. It provides constant as well as extraordinary experience to everyone.
It comes with different plans from low to high from which you can select the best suited for your business and IT team. You may find Freshservice a little steeper than the software mentioned above, however, we assure you it is the best and first software that offers internal business support.
Jira Service Desk is another helpdesk software for IT service management, however, it is especially crafted for large organisations. This software can be used for both, internal as well as external support, although, the company has especially provided features keeping internal support in focus. It is an incredible software it you are planning to scale up your business. Jira Service Desk enables its users to raise service request for various distinct operations like, computer issue, broken water filter, infrastructure related issues, and many more, all from the same platform.
It is tailored for large organisations as it can cater up to 5000 employees and countless customers, hence, the prices are charged as per the user limit on monthly basis per agent. The best part is, more the employees, lesser the price. It can be completely customised as per your requirement as it can integrate with 1000 plus applications, from Zoom to Slack.
HappyFox is the best helpdesk software for Omnichannel ticket support and has won award for the solutions it provides. More than 500 brands like Whirlpool prefer HappyFox when it comes to serving their customers. It is known as “all-in-one” ticketing software that is personalised for businesses who aim to provide extraordinary customer service to their users from a single platform. Not only it offers to support through email, chat, social media, and calls, but it also has an option for self-service support through the knowledge base.
The pricing per agent of HappyFox starts from $29 per month and it might seem a little expensive to some compared to other similar options, however, its entry-level plans are full of features that other companies fail to offer. All the plans include unlimited tickets, knowledge base support and smart rules and the minimum users required to start with are three. Other key features include advanced reporting and various productivity tools.